Troubleshooting – Device Suddenly Stops Responding While WalkingUpdated 14 days ago

If your Hypershell Exoskeleton suddenly stops responding during use, particularly while walking, follow the steps below to identify and resolve the issue.

Issue Description

The exoskeleton suddenly becomes unresponsive during walking, with no visible signs of malfunction in the app or hardware.

Likely Cause

This issue may be caused by a malfunction related to the HDC (Hill Descent Control) mode. Although the Hypershell+ App may show HDC as turned off, the system may still be running in HDC mode in the background, leading to functional errors and unresponsiveness.

Step-by-Step Solution

1. Update the App
   Upgrade the Hypershell+ App to version 1.4.3 or above. After updating, open the app and manually turn off the HDC mode. Then, test the device to see if it resumes normal function.

2. Factory Reset the Device
   If updating the app and turning off HDC do not resolve the issue, perform a factory reset on the exoskeleton. After resetting, go back into the app and turn off HDC again before testing.

3. Reinstall Firmware
   If the issue persists, proceed to reinstall the device firmware using the Hypershell+ App. This will ensure that all system functions are restored to their latest and correct state.

4. Contact Support for Replacement
   If none of the steps above resolve the problem, please contact the Hypershell customer service team to arrange for a replacement device.

Reminder

Always keep your app and firmware up to date to avoid compatibility or control issues and perform regular system checks before use.