Hey, Hypershell Explorers!. This update comes with even more thoughtful improvements, and we hope you’ll love it!. Overview. The Hypershell+ app now supports not only English but also French, Italian, and Chinese. Of course, we’re continuously improv

Hey, Hypershell Explorers!This update comes with even more thoughtful improvements, and we hope you&#x2019;ll love it! Overview <ol><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-weight: bold;">More Language Support</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-weight: bold;">Overheat Protection Control</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-weight: bold;">Multi-User Device Access</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-weight: bold;">Exclusive Device Lock</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-weight: bold;">Low-Speed Steady Control</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-weight: bold;">Haptic Feedback</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-weight: bold;">Power Bank Mode</li></ol><h3 id> </h3><h3 id="more-language-support">More Language Support</h3>The Hypershell+ app now supports not only English but also French, Italian, and Chinese. Of course, we&#x2019;re continuously improving, and even more languages will be available in the future! <h3 id="overheat-protection-control">Overheat Protection Control</h3>Some users have raised concerns about device overheating. To address this, we&#x2019;ve added Overheat Protection Control to keep temperatures safe even during high-power use, ensuring peace of mind on the go.<iframe width="350" height="622" src="https://www.youtube.com/embed/r269G7OpK6E" title="OverHeat Protection Control"></iframe> <ul start="1"><li data-list="bullet" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Feature Overview<ul style="font-size: initial; font-family: initial;"><li data-list="bullet" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Real-Time Temperature Monitoring &#x2013; The device now includes an intelligent temperature detection system to keep it within a safe range during extended use, preventing overheating risks.</li><li data-list="bullet" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Automatic Power Adjustment &#x2013; When the temperature approaches a preset threshold, the device will automatically reduce its power output to prevent further temperature increase. </li></ul></li><li data-list="bullet" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">How to Enable Overheat Protection?<ul style="font-size: initial; font-family: initial;"><li data-list="bullet" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">1. Go to Home &gt; MotionEngine &gt; Overheat Protection Control</li><li data-list="bullet" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">2. Set a temperature threshold (recommended in the orange or green zone)</li><li data-list="bullet" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">3. The device will automatically adjust its power output based on the set value to prevent overheating. </li></ul></li><li data-list="bullet" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">What Happens&#xA0;if the Temperature Reaches the High-Temperature Limit?<ul style="font-size: initial; font-family: initial;"><li data-list="bullet" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">App Warning Notification &#x2013; The screen will display an &quot;Overheat&quot; alert.</li><li data-list="bullet" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Automatic Power Reduction &#x2013; The device will decrease power output to prevent further temperature rise.</li> </ul></li></ul><div data-type="grid"> </div><h3 id="-1"> </h3><h3 id="multi-user-device-access">Multi-User Device Access</h3>Ever wanted to let family, friends, or curious bystanders try out your Hypershell X? The device now supports multi-user access, making sharing easier than ever.<ul start="1"><li data-list="bullet">How to&#xA0;use the Multi-User Access Feature?<ul><li data-list="bullet">1. Invite the new user (your family members or friends) to download the Hypershell+ app.</li><li data-list="bullet">2. After the app is installed, go to Home &gt; Search for Device</li><li data-list="bullet">3. Select an available device and complete pairing to start using it.</li></ul></li><li data-list="bullet">Can My Friend and I Connect to the Same Hypershell X at the Same Time?<ul><li data-list="bullet">No, only one user can be connected at a time. Once you&#x2019;re connected, others won&#x2019;t be able to access the device.</li><li data-list="bullet">If your friend wants to use it, simply close the app in the background first.</li></ul></li><li data-list="bullet">Why&#xA0;is the Device Grayed Out and Unavailable for Connection?<ul><li data-list="bullet">A grayed-out device means it&#x2019;s currently locked by another user and unavailable for pairing.</li><li data-list="bullet">This is part of the&#xA0;Exclusive Device Lock feature, ensuring your device remains secure from unauthorized connections.</li></ul></li><li data-list="bullet">What Is the Exclusive Device Lock Mode?<ul><li data-list="bullet">This mode prevents accidental connections by others, protecting your access and usage rights.</li></ul></li></ul> <div data-type="grid"> </div><h3 id="exclusive-device-lock">Exclusive Device Lock</h3>Exclusive Device Lock feature ensures that only you can access your Hypershell device, preventing unauthorized connections for a more secure experience!<ul start="1"><li data-list="bullet">How to Enable/Disable Device Lock?<ul><li data-list="bullet">1. Go to My Profile &gt; My Device &gt; Exclusive Device Access</li><li data-list="bullet">2. Toggle Exclusive Device Lock on or off</li><li data-list="bullet">3. When enabled, only the current user can operate the device</li></ul></li><li data-list="bullet">Can&#x2019;t Enable the Lock?<ul><li data-list="bullet">Make sure your device is connected to your phone via Bluetooth. The lock feature is only available when Bluetooth is active.</li></ul></li><li data-list="bullet">Will Other Users See That My Device&#xA0;is Locked?<ul><li data-list="bullet">Yes. In the device list, a lock icon will appear in the top-left corner of the locked device, indicating it&#x2019;s in use.</li><li data-list="bullet">If someone tries to connect, they&#x2019;ll see an encrypted account notification to protect your privacy.</li></ul></li><li data-list="bullet">What Happens&#xA0;if I Forget to Lock My Device?<ul><li data-list="bullet">If the lock is not enabled, anyone can connect to the device.</li></ul></li><li data-list="bullet">New Feature Coming Soon!<ul><li data-list="bullet">In the future, if another user is familiar with the device owner, they will be able to request an unlock by contacting the owner through encrypted information!</li></ul></li></ul>&#xA0;<h3 style="text-align: left;" id="low-speed-steady-control">Low-Speed Steady Control</h3>When walking at low speeds, Hypershell intelligently optimizes balance by reducing vibrations and increasing torque, ensuring a smoother and more stable walking experience. <iframe width="350" height="622" src="https://www.youtube.com/embed/Lej4ICO1Aj4" title="Low-Speed Steady Control"></iframe><ul start="1"><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">How to Enable?<ul style="font-family: initial;"><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">1. Go to Home &gt; MotionEngine</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">2. Enable &#x201C;Low-Speed Steady Control&#x201D;</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">3. Adjust the LSSC Gain from&#xA0;Weak to Strong for customized stability support</li></ul></li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">When to use Low-Speed Steady Control?<ul style="font-family: initial;"><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Rehabilitation Training: Provides stable support and reduces gait imbalance</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Heavy Load Hiking: Enhances low-speed stability and reduces strain</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Elderly/Users with Weak Leg Strength: Optimizes balance for a more comfortable gait</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Daily Use: Low-speed steady control ensures every step is safer and more secure!</li></ul></li></ul><div data-type="grid"> </div><div data-type="grid"> </div><h3 id="haptic-feedback">Haptic Feedback</h3>The device now includes a Haptic Feedback mechanism that provides tactile feedback during important actions or changes in device status, ensuring users can intuitively perceive the device&apos;s condition.<ul start="1"><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">How to Enable?<ul style="font-family: initial;"><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">1. Go to MotionEngine &gt; Haptic Feedback</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">2. Toggle Haptic Feedback on/off</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">3. Select vibration intensity under&#xA0;Feedback Intensity Adjustment (Soft/Medium/Strong)</li></ul></li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">When Will Haptic Feedback Trigger?<ul style="font-family: initial;"><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Mode Switching &#x2013; Vibrates to indicate when the device switches modes</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Power Adjustment &#x2013; Haptic feedback becomes more noticeable when power intensity is increased or decreased</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Device Power On/Off &#x2013; Vibrations confirm the device&#x2019;s power status</li></ul></li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Why Don&#x2019;t I Feel the Vibration?<ul style="font-family: initial;"><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Ensure Haptic Feedback is enabled (Go to MotionEngine &gt; Haptic Feedback)</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Check if the vibration intensity is set to &quot;Soft&quot;, and try adjusting it to &quot;Medium&quot; or &quot;Strong&quot;</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Low battery may affect vibration feedback performance</li></ul></li></ul> <div data-type="grid"> </div><h3 id="power-bank-mode">Power Bank Mode</h3>Hypershell X not only powers you, but can also power other devices! With &quot;External Battery Discharge Control&quot;, you can choose whether to use Hypershell as a power source to charge phones, tablets, and other devices.<ul start="1"><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">How to Enable?<ul style="font-family: initial;"><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">1. Go to Home &gt; MotionEngine</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">2. Toggle the&#xA0;External Battery Discharge Switch (On/Off)</li></ul></li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Why is the external device not charging?<ul style="font-family: initial;"><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Ensure External Battery Discharge Control is enabled (Go to MotionEngine for settings)</li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Check if the charging cable is connected correctly and use a compatible cable</li></ul></li><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">Why can&#x2019;t I switch the charging mode while charging?<ul style="font-family: initial;"><li data-list="bullet" style="font-family: Arial, Helvetica, sans-serif;">To ensure battery safety, External Battery Discharge cannot be toggled while Hypershell X is charging other devices. To modify, please disconnect the device that is charging first.</li></ul></li></ul> If you have any questions about these new features or if there are features you&apos;d like to see in the future, feel free to leave a comment below. We&#x2019;ll carefully listen to every piece of feedback! Hypershell X wasn&#x2019;t perfect from the start, but we are constantly listening to our users and improving step by step. Every optimization and every new feature is the result of collaboration with you. We&#x2019;re moving closer to the perfect exoskeleton product we envision&#x2014;and one that you&#x2019;ll love too. Thank you for your support, and we&#x2019;ll see you in the next update!

Hypershell Firmware Update | V1.4.2

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Firmware Update Log

Do I need to pay the full amount upfront, or can I place a deposit?

Will I receive tracking information for my pre-order?

Can I change the model or size of my pre-order after placing it?

Can I combine multiple pre-orders into one shipment?

Will the product be available in retail stores, and will the pricing be the same as the pre-sale?

Hypershell Product Packing Sizes and Box Contents

Pre-Sales Support

Are there any hidden fees or additional costs not shown during checkout?

Can I pay for my order using cryptocurrency or other alternative payment methods?

I’m having issues with my payment. What should I do?

Can I get a refund for my order?

I was charged the wrong amount for my exoskeleton. What should I do?

What payment methods are accepted for purchasing the exoskeleton?

How do I apply a discount code to my order?

What is the current subscription discount and how can I use it?

How can I get the $30/€30 discount by sharing the Hypershell website with friends?

What is the Crowdfunding Support $100/€100 Discount Code, and how can I use it?

How do I switch to the correct Hypershell store page for my country or region?

Payment, Pricing and Discount

How can I check the status of my order?

Can I change my shipping address after placing the order?

How can I cancel my order?

What should I do if I accidentally place an incorrect order?

Can I add or remove items from my order?

How can I modify my order after it has been placed?

Can I split my order into multiple shipments?

I can’t log into my account or see my order history—what should I do?

Order Management and Modifications

How long is the warranty for the Hypershell exoskeleton?

My exoskeleton isn’t working properly. Can I return it?

How do I file a warranty claim?

My exoskeleton is showing signs of wear and tear. Is this covered under warranty?

What is the return process for a faulty exoskeleton?

How do I know if my exoskeleton is covered by the warranty?

Can I return my exoskeleton if it’s not what I expected?

I lost my receipt. Can I still return my exoskeleton?

Is there a no-questions-asked return policy for unsatisfied customers?

How long does it take to process a refund?

Warranty and Returns

When will Hypershell products be available in my region?

My exoskeleton hasn't arrived yet. What should I do?

The exoskeleton I received is damaged. What should I do?

I received the wrong product. What should I do?

Can I change the delivery address after placing an order?

What should I do if I didn’t receive a shipping confirmation email?

How can I track my order?

My exoskeleton was delivered, but the box was damaged. Should I accept the delivery?

My delivery was delayed. What can I do?

What are the shipping options, and can I choose expedited delivery?

Can I schedule delivery to arrive on a specific date?

Why do I need to pay taxes or additional costs on my order, and are they included in the purchase price?

What should I do if the carrier requests an invoice for customs clearance?

How is my order shipped?

Why did I receive a tax payment notice from the carrier, even though taxes were included in my order?

Shipping and Delivery

Are Hypershell products suitable for medical use?

How do I choose the right size for my Hypershell product?

How can I get the User Manual for my Hypershell product?

How can I get video guidance on product setup and usage?

Are there tips for using the exoskeleton efficiently?

Can I use the exoskeleton for extended periods without discomfort?

Is it safe to use the exoskeleton in different environments?

How can I improve comfort while wearing the exoskeleton for long periods?

What should I do if I feel pain or discomfort after using the exoskeleton?

Is it safe to wear the exoskeleton while walking up or down stairs?

How do I clean the exoskeleton?

Can the exoskeleton be customized for specific professions, like construction or healthcare?

Are there options for personalizing the exoskeleton with branding, colors, or designs?

Can I trial the Hypershell product before purchasing?

What happened to Hypershell Omega?

Where can I find my product’s serial number?

Can I take the Hypershell battery on an airplane?

What is the Cycling Mode, and how can I use it?

Why is the yellow light blinking, and how can I fix the mode switch error?

How do I adjust my Hypershell product for the best fit?

How do I pair my product with a different account?

Why does the Hypershell Exoskeleton motor generate heat?

How to Wear Hypershell Products Correctly for the First Time

How should I clean my exoskeleton?

How often should I inspect my exoskeleton?

What is the best way to store the exoskeleton?

Understanding Hypershell Exoskeleton App Connectivity and Usage

Is the Hypershell exoskeleton available for children?

What should I know about the motor temperature of the Hypershell Exoskeleton?

User Guidance and Product Usage

How do I set up my exoskeleton?

I’m having trouble activating my exoskeleton. What should I do?

My exoskeleton doesn’t seem to be powering on after setup. What should I do?

How long does the initial setup take?

I received my exoskeleton, but I’m unsure how to assemble it. Can you guide me?

Does the exoskeleton come pre-assembled?

How can I test the exoskeleton after installation to ensure it's working correctly?

How do I pair the Hypershell Exoskeleton with different types of clothing?

What is Exclusive Device Lock?

Can I adjust the leg lever size on my Hypershell product?

How to check if your Hypershell product requires a firmware update

Can I use the product during a firmware update?

How do I know if the firmware update was successfully installed?

How can I check what new features or improvements are included in the latest firmware update?

Does the app have an option to automatically update the firmware on the product?

How do I check the current firmware version on my Hypershell product?

Product Setup and Installation

Does the battery need to be inserted in the exoskeleton in order to be charged?

Can the exoskeleton be used in extreme conditions like rain, cold weather, or at high altitudes?

Can I use the Hypershell exoskeleton while it’s charging?

Compatibility and Add-Ons

My exoskeleton's battery is draining too quickly. What should I do?

How long does it take to charge my exoskeleton fully?

Can I use the exoskeleton while it’s charging?

How can I preserve the battery life if I’m not using the exoskeleton for a while?

Can the battery in my exoskeleton be replaced?

What do I do if my battery isn’t charging?

How can I check the battery level?

How do I charge the battery using the charger?

How do I charge and use the Hypershell X Series battery?

What’s the difference between the 4-in-1 Charger and the Hypershell 4-Port Charging Hub?

How do I troubleshoot low-speed charging issues with my Hypershell device?

Are there other ways to discharge the battery on my Hypershell device?

Do I need a special charger for my product, or can I use any USB-C charger?

How do I maintain battery life and avoid wear and tear on my Hypershell product?

What should I do if the power indicator on my product does not light up when I try to charge it?

What are the best practices for battery care?

Understanding Battery Life in Hyper Mode

Hypershell X Battery & Charging Troubleshooting Guide

Battery Life and Charging

My exoskeleton makes unusual noises when in use. What should I do?

My exoskeleton feels jerky or uneven while moving. What should I do?

Is it normal for the exoskeleton to make a humming noise during use?

Noise and Performance Issues

Troubleshooting – Device Suddenly Stops Responding While Walking

Control and Sensitivity

How to connect your Hypershell exoskeleton to the app

My exoskeleton is too sensitive, causing jerky movements. How can I adjust it?

How do I adjust the intensity and sensitivity of my Hypershell product?

How do I manage multiple devices in the Hypershell app?

What data privacy and security measures are taken when using the Hypershell+ app?

How do I switch between different sports modes on the device?

How does Overheat Protection Control work in Firmware v1.4.2?

How do I change and manage the Hypershell app language settings?

What is Multi-User Device Access and how does it work with my Hypershell X device?