Order Management and Modifications

How can I check the status of my order?

You can check your order status by logging into your account on our website. If you need further assistance, contact our customer service team, and we will provide updates.

Can I change my shipping address after placing the order?

If you need to update your shipping address, please contact us as soon as possible. We’ll do our best to make the change before your order is dispatched. Please note that once the order has shipped, we may not be able to modify the address.

How can I cancel my order?

If your order hasn’t shipped yet, you can request a cancellation by contacting our customer support team as soon as possible. We’ll do our best to process your request before the order is dispatched. Once the order has shipped, cancellations may no l

What should I do if I accidentally place an incorrect order?

If you placed an incorrect order, please contact our customer support team as soon as possible. If your order hasn’t been processed or shipped yet, we may be able to modify or cancel it for you. Once the order has been shipped, changes may no longer

Can I add or remove items from my order?

We’re happy to help with order changes—but they must be made before the order is processed or shipped. If you need to add or remove items, please contact our customer support team right away. Once the order is in processing or has shipped, changes ca

How can I modify my order after it has been placed?

If your order hasn’t been processed or shipped yet, we may be able to help you make changes—such as updating the shipping address or modifying the items in your order. Please contact our customer support team as soon as possible, and we’ll do our bes

Can I split my order into multiple shipments?

Yes, if your order includes multiple items, we may be able to ship them separately upon request. Please contact our customer support team to discuss your needs, and we’ll help arrange the best shipping solution for you.

I can’t log into my account or see my order history—what should I do?

This issue may be related to our recent store upgrade. To protect your account and personal information, we now require all users to reactivate their accounts. Here’s how to resolve the issue:. If you still can’t access your account or don’t see your