Payment, Pricing and Discount

Are there any hidden fees or additional costs not shown during checkout?

No, there are no hidden fees. For orders placed through the Hypershell Official Store, all applicable taxes and shipping charges will be clearly shown at checkout. For information about possible additional costs on other types of orders (such as inte

Can I pay for my order using cryptocurrency or other alternative payment methods?

We currently accept standard payment methods including credit cards, PayPal, and bank transfers. At this time, we do not support cryptocurrency or other alternative payment options.

I’m having issues with my payment. What should I do?

If your payment was declined or you’re experiencing billing issues, please first double-check that your payment details are correct. If the problem persists, contact our customer support team, and we’ll help you resolve it as quickly as possible.

Can I get a refund for my order?

Yes, refunds are available if your return meets the conditions outlined in our return policy. Please contact our customer support team to check your eligibility and get assistance with the refund process.

I was charged the wrong amount for my exoskeleton. What should I do?

If you notice a billing discrepancy, please contact our customer support team right away with your order number and a description of the issue. We’ll review the charge and make any necessary corrections as quickly as possible.

What payment methods are accepted for purchasing the exoskeleton?

We accept a variety of payment methods, including major credit and debit cards, PayPal, and other secure online payment options. The full list of accepted payment methods will be displayed at checkout.

How do I apply a discount code to my order?

You can enter your discount code at checkout. If you run into any issues, feel free to reach out to our customer support team for help.

What is the current subscription discount and how can I use it?

As of January 20, 2025, we offer a $10/€10 discount to customers who subscribe to our website. This replaces the previous 10% discount offered before that date. To receive the discount, simply subscribe using the pop-up on our website or the email si

How can I get the $30/€30 discount by sharing the Hypershell website with friends?

To earn a $30/€30 discount, you’ll need to be a subscribed customer. Here’s how it works:. 1. Visit our referral page: https://hypershell.tech/pages/refer-a-friend. 2. Enter your email address to generate your unique referral link. 3. Share

What is the Crowdfunding Support $100/€100 Discount Code, and how can I use it?

Customers who backed us on Kickstarter or Indiegogo are eligible for a special $100/€100 discount as a thank-you for their early support. Crowdfunding order numbers typically begin with “PB” and each supporter received a unique, one-time-use discount

How do I switch to the correct Hypershell store page for my country or region?

If you're experiencing issues while making a purchase, such as:. These issues might be caused by your store page not matching your purchase region. The Hypershell store automatically adjusts to your location based on your IP address. This ensures tha