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* This FAQ is suitable for the Hypershell Device Firmware which did not update to the v1.4.2. If you have updated the device and the App to the newest version, please reference <a href="https://support.hypershell.tech/en-US/what-is-exclusive-device-lock-1228367" id="isPasted">What is Exclusive Device Lock?</a>&#xA0; Before pairing your Hypershell product with another account, you need to unbind it from the current account. Please follow these steps: 1. Open the Hypershell+ App and select the product you want to unbind.<img src="https://attachments.gorgias.help/qgaXzxaE9qBxvDWO/hc/mJQz875LJo2adpn4/2025031204-410ba317-daec-4692-b9cd-3f877f030fcd-a0700cbd-4fbd-4a2d-a186-6fd69d71eb79.png" style="width: 300px;" class="fr-fic fr-dii">2. Tap the Unbind button to remove the current connection.<img src="https://attachments.gorgias.help/qgaXzxaE9qBxvDWO/hc/mJQz875LJo2adpn4/2025031204-a6754d75-a855-46b2-b574-7360fea4c293-bf6f8292-e0e9-4e02-9d49-5ef4caf88739.png" style="width: 300px;" class="fr-fic fr-dii">3. Restart the pairing process in the app and connect the product to the new account.<img src="https://attachments.gorgias.help/qgaXzxaE9qBxvDWO/hc/mJQz875LJo2adpn4/2025031204-6b201d1f-d920-4a8c-bab1-4f41e0b52410-69b8d6bc-ae84-4a97-9ade-74b7f30cc747.png" style="width: 300px;" class="fr-fic fr-dii">Once unbound, you can successfully pair your product with another account. If you encounter any issues, feel free to reach out for assistance!

* This FAQ is suitable for the Hypershell Device Firmware which did not update to the v1.4.2. If you have updated the device and the App to the newest version, please reference What is Exclusive Device Lock?. Before pairing your Hypershell product wi

How do I pair my product with a different account?

User Guidance and Product Usage

Do I need to pay the full amount upfront, or can I place a deposit?

Will I receive tracking information for my pre-order?

Can I change the model or size of my pre-order after placing it?

Can I combine multiple pre-orders into one shipment?

Will the product be available in retail stores, and will the pricing be the same as the pre-sale?

Hypershell Product Packing Sizes and Box Contents

Pre-Sales Support

Are there any hidden fees or additional costs not shown during checkout?

Can I pay for my order using cryptocurrency or other alternative payment methods?

I’m having issues with my payment. What should I do?

Can I get a refund for my order?

I was charged the wrong amount for my exoskeleton. What should I do?

What payment methods are accepted for purchasing the exoskeleton?

How do I apply a discount code to my order?

What is the current subscription discount and how can I use it?

How can I get the $30/€30 discount by sharing the Hypershell website with friends?

What is the Crowdfunding Support $100/€100 Discount Code, and how can I use it?

How do I switch to the correct Hypershell store page for my country or region?

Payment, Pricing and Discount

How can I check the status of my order?

Can I change my shipping address after placing the order?

How can I cancel my order?

What should I do if I accidentally place an incorrect order?

Can I add or remove items from my order?

How can I modify my order after it has been placed?

Can I split my order into multiple shipments?

I can’t log into my account or see my order history—what should I do?

Order Management and Modifications

How long is the warranty for the Hypershell exoskeleton?

My exoskeleton isn’t working properly. Can I return it?

How do I file a warranty claim?

My exoskeleton is showing signs of wear and tear. Is this covered under warranty?

What is the return process for a faulty exoskeleton?

How do I know if my exoskeleton is covered by the warranty?

Can I return my exoskeleton if it’s not what I expected?

I lost my receipt. Can I still return my exoskeleton?

Is there a no-questions-asked return policy for unsatisfied customers?

How long does it take to process a refund?

Warranty and Returns

When will Hypershell products be available in my region?

My exoskeleton hasn't arrived yet. What should I do?

The exoskeleton I received is damaged. What should I do?

I received the wrong product. What should I do?

Can I change the delivery address after placing an order?

What should I do if I didn’t receive a shipping confirmation email?

How can I track my order?

My exoskeleton was delivered, but the box was damaged. Should I accept the delivery?

My delivery was delayed. What can I do?

What are the shipping options, and can I choose expedited delivery?

Can I schedule delivery to arrive on a specific date?

Why do I need to pay taxes or additional costs on my order, and are they included in the purchase price?

What should I do if the carrier requests an invoice for customs clearance?

How is my order shipped?

Why did I receive a tax payment notice from the carrier, even though taxes were included in my order?

Shipping and Delivery

Are Hypershell products suitable for medical use?

How do I choose the right size for my Hypershell product?

How can I get the User Manual for my Hypershell product?

How can I get video guidance on product setup and usage?

Are there tips for using the exoskeleton efficiently?

Can I use the exoskeleton for extended periods without discomfort?

Is it safe to use the exoskeleton in different environments?

How can I improve comfort while wearing the exoskeleton for long periods?

What should I do if I feel pain or discomfort after using the exoskeleton?

Is it safe to wear the exoskeleton while walking up or down stairs?

How do I clean the exoskeleton?

Can the exoskeleton be customized for specific professions, like construction or healthcare?

Are there options for personalizing the exoskeleton with branding, colors, or designs?

Can I trial the Hypershell product before purchasing?

What happened to Hypershell Omega?

Where can I find my product’s serial number?

Can I take the Hypershell battery on an airplane?

What is the Cycling Mode, and how can I use it?

Why is the yellow light blinking, and how can I fix the mode switch error?

How do I adjust my Hypershell product for the best fit?

Why does the Hypershell Exoskeleton motor generate heat?

How to Wear Hypershell Products Correctly for the First Time

How should I clean my exoskeleton?

How often should I inspect my exoskeleton?

What is the best way to store the exoskeleton?

Understanding Hypershell Exoskeleton App Connectivity and Usage

Is the Hypershell exoskeleton available for children?

What should I know about the motor temperature of the Hypershell Exoskeleton?

How do I set up my exoskeleton?

I’m having trouble activating my exoskeleton. What should I do?

My exoskeleton doesn’t seem to be powering on after setup. What should I do?

How long does the initial setup take?

I received my exoskeleton, but I’m unsure how to assemble it. Can you guide me?

Does the exoskeleton come pre-assembled?

How can I test the exoskeleton after installation to ensure it's working correctly?

How do I pair the Hypershell Exoskeleton with different types of clothing?

What is Exclusive Device Lock?

Can I adjust the leg lever size on my Hypershell product?

How to check if your Hypershell product requires a firmware update

Can I use the product during a firmware update?

How do I know if the firmware update was successfully installed?

How can I check what new features or improvements are included in the latest firmware update?

Does the app have an option to automatically update the firmware on the product?

How do I check the current firmware version on my Hypershell product?

Product Setup and Installation

Does the battery need to be inserted in the exoskeleton in order to be charged?

Can the exoskeleton be used in extreme conditions like rain, cold weather, or at high altitudes?

Can I use the Hypershell exoskeleton while it’s charging?

Compatibility and Add-Ons

My exoskeleton's battery is draining too quickly. What should I do?

How long does it take to charge my exoskeleton fully?

Can I use the exoskeleton while it’s charging?

How can I preserve the battery life if I’m not using the exoskeleton for a while?

Can the battery in my exoskeleton be replaced?

What do I do if my battery isn’t charging?

How can I check the battery level?

How do I charge the battery using the charger?

How do I charge and use the Hypershell X Series battery?

What’s the difference between the 4-in-1 Charger and the Hypershell 4-Port Charging Hub?

How do I troubleshoot low-speed charging issues with my Hypershell device?

Are there other ways to discharge the battery on my Hypershell device?

Do I need a special charger for my product, or can I use any USB-C charger?

How do I maintain battery life and avoid wear and tear on my Hypershell product?

What should I do if the power indicator on my product does not light up when I try to charge it?

What are the best practices for battery care?

Understanding Battery Life in Hyper Mode

Hypershell X Battery & Charging Troubleshooting Guide

Battery Life and Charging

My exoskeleton makes unusual noises when in use. What should I do?

My exoskeleton feels jerky or uneven while moving. What should I do?

Is it normal for the exoskeleton to make a humming noise during use?

Noise and Performance Issues

Troubleshooting – Device Suddenly Stops Responding While Walking

Control and Sensitivity

How to connect your Hypershell exoskeleton to the app

My exoskeleton is too sensitive, causing jerky movements. How can I adjust it?

How do I adjust the intensity and sensitivity of my Hypershell product?

How do I manage multiple devices in the Hypershell app?

What data privacy and security measures are taken when using the Hypershell+ app?

How do I switch between different sports modes on the device?

How does Overheat Protection Control work in Firmware v1.4.2?

How do I change and manage the Hypershell app language settings?

What is Multi-User Device Access and how does it work with my Hypershell X device?

How do I pair my product with a different account?Updated a month ago