What should I do if the carrier requests an invoice for customs clearance?Updated a month ago

For international shipments, customs authorities in some regions may require an invoice to complete the clearance process.

If you receive a request from the carrier asking for an invoice:

    1.    Take a screenshot of the message or email

    2.    Send it to our customer support team for verification

    3.    We will promptly provide you with the correct invoice

    4.    Follow the carrier’s instructions (via their website or tracking link) to upload the invoice

The invoice we provide is suitable for DDP (Delivered Duty Paid) shipments and complies with customs requirements in most countries.

If your order number starts with #HSGL or #HSEU but you still received a tax payment notice, please refer to this FAQ:

<Why Did I Receive a Tax Payment Notice from the Carrier even though the Order Price was included?>