At this time, Hypershell products are only available in the regions listed on our official website. We’re actively working to expand availability to more countries and regions. However, due to local regulations and required approval processes, the ti
If your order hasn’t arrived, please first check the tracking number sent to your email for the latest shipping status. If the tracking hasn’t updated, shows a delay, or you’re unable to locate your package, please contact our customer support team.
If your exoskeleton arrived damaged, please take clear photos of the damage and contact our customer support team within 48 hours of delivery. We’ll assess the situation and arrange for a replacement, repair, or return as appropriate. Please keep all
If you received the wrong item, please contact our customer support team right away. We’ll verify the issue, help you start the return process, and arrange to send you the correct exoskeleton as quickly as possible. Be sure to include your order numb
Yes, if your order has not yet been shipped, we can update the delivery address. Please contact our customer support team as soon as possible to request the change. Once the order has been dispatched, we’re unable to modify the shipping address.
If you haven’t received your shipping confirmation, please first check your spam or junk folder, as the email may have been filtered there. If you still can’t find it, contact our customer support team, and we’ll be happy to resend your confirmation
Once your order has shipped, you’ll receive a tracking number via email. You can use this number on the courier’s website to check the status and progress of your delivery. If you encounter any issues with tracking or need help locating your package,
If the outer packaging is visibly damaged upon delivery, we recommend refusing the package and asking the courier to return it to the sender. Next, please contact our customer support team immediately so we can initiate a return and arrange for a rep
Delivery delays can happen due to factors like weather conditions, high shipping volume, or customs clearance for international orders. We recommend first checking your tracking information for the latest updates. If your package is significantly del
At this time, we offer standard shipping only. Expedited delivery options are not currently available. We understand the importance of timely delivery and are committed to shipping your order as efficiently as possible. Thank you for your understandi
We’re apologize, but we currently do not offer scheduled delivery for specific dates. Orders are processed and shipped in the order they are received. Once your order ships, you’ll receive a tracking number so you can monitor the delivery status and
Orders made during our crowdfunding campaigns on Kickstarter and Indiegogo, as well as early pre-orders from our online store, do not include tax costs. This is why these prices were lower than the standard retail price. In most cases, if your order
For international shipments, customs authorities in some regions may require an invoice to complete the clearance process. If you receive a request from the carrier asking for an invoice:. 1. Take a screenshot of the message or email. 2. Send i
e understand that shipping details are important, and we’re committed to keeping you informed every step of the way. Your order may be shipped by air or sea, depending on several factors, including:. • Inventory availability. • Transportation p
If your order was placed through the Hypershell official online store and your order number starts with #HSGL or #HSEU, taxes are already included in your purchase price. However, in some countries or regions, customs authorities may conduct random i