At Hypershell, we’re committed to product quality and customer satisfaction. Warranty coverage varies based on your region and how you purchased the product:. Warranty Periods:. • EU, Switzerland, and Norway: 2-year warranty. • All other region
If your exoskeleton is not functioning as expected and is still within the return window, you may be eligible to return it. Please contact our customer support team to initiate the return process. If your product is outside the return window but stil
If you’re experiencing an issue covered under warranty, please contact our customer support team. We’ll guide you through the warranty claim process and assist with any necessary repairs or replacements. To speed up your request, please have the foll
Normal wear and tear from regular use is not covered under the warranty. However, if you believe there is a manufacturing defect or a functional issue beyond standard wear, please contact our customer support team. We’ll help determine whether the is
If you believe your exoskeleton is faulty, please contact our customer support team to begin the return process. You’ll need to provide:. • Proof of purchase (e.g. order number or confirmation email). • A brief description of the issue. • Ph
Your exoskeleton is covered under warranty if it experiences a manufacturing defect or if any components malfunction under normal use during the warranty period. To confirm coverage:. • Check the warranty terms in your user manual. • Or contact
Hypershell accepts return requests within 14 calendar days of product delivery under specific conditions. Please review the eligibility criteria and shipping responsibilities before requesting a return. You are eligible to return your product if it m
Proof of purchase is typically required for returns. However, if you’ve lost your receipt, we may still be able to locate your order using your account information, order number, or credit card details. Please contact our customer support team, and w
Yes, we offer a 14-day return policy for customers who are not satisfied with their purchase—no questions asked. Please note:. • For non-quality-related returns, customers are responsible for return shipping costs. • If the product has a qualit
After we receive your returned product, we will process your refund within a specified timeframe (generally 7-10 working days). You will be notified by email once the refund has been issued. Please contact us if you do not receive confirmation within